Timing
Monthly statements are mailed out roughly two weeks before the due date. If for some reason a statement does not reach you, please log into your portal to find out your balance due along with a copy of your statement. The Payment Coupon is not required as long as you include your property address and/or account number on your payment.
1
Statement Date
This is the date your statement was generated and mailed out.
2
Payment Due Overview
You can locate your account number in this section, payment due date, and the balance currently due. At the bottom it will also tell you the amount due with late fee if your payment is received late.
3
Account Information
Here is your property address, loan number, maturity date, interest rate, homeowner’s insurance, and outstanding balance.
4
Current Payment Amount
This is a breakdown of your payment, showing you the amount for principal, interest, and escrows. Any other fees such as late fees and past due balances will be shown here as well.
5
Contact Information
You can find our contact information and hours here.
6
Transaction Activity
This is an overview of your transaction activity from the previous month and will include payments received from you as well as payments we make on your behalf to tax authorities and insurance providers.
7
Past Payment Breakdown
This section shows the distribution of your previous month’s payment. It will show you how much went to principal, interest, escrows, etc.
8
Important Messages
Here you will find important information regarding your account and helpful information for managing your loan.
9
Payment Coupon
If you are mailing out your payment, please fill out, detach, and return this portion with your payment. The easiest and fastest way, however, is to pay online or set up Autopay.